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Return policy

In case of dissatisfaction of the rceived product you have the right to return it to: Sofia, 150 Kliment Ohridski boulevard, postal code: 1756, in period of 7 days counting the day of delivery. The return costs should be payed by the customer. You should provide bank account details so that we can pay back the price of the accessory, which will take no longer than a 2 days after receiving the returned item.

Requirements:

  • the client who wishes to return the ordered item should write an e-mail to: sales@samsonitebg.com or call +359 2 962 40 55; +359 89 688 84 94 in period no longer than 7 working days counting the date of delivery. You should provide bank account details in order to pay back your money.
  • the item is in perfect condition, inluding original package, labels and documents issued by "ATG" AD - receipt/invoice and warranty card.
The client pays all costs for trasportation to our office. ATG Lifestyle OOD can keep it's right not to restore accessory costs paid by the client in case of violation of one or more return terms and conditions.

In case of when clients cancels a delivery (after confirming an order via the phone and the order has been dispatched), he has to pay return costs as well as shipment costs which total up to the amount of 10 leva. They payment should be made on: „ATG Lifestyle" OOD , Bank: UniCredit Bulbank; 7 "Saint Sunday" square (ploshtad "Sveta Nedelq" 7), BIC: UNCRBGSF, IBAN : BG44 UNCR 7630 1000 1809 01, Reason for payment: courier services costsIf the client refuses the payment, he loses the right to make any orders from the given name and address with the option "Pay cash to the courier services at the moment of delivery". He can only place an order when paying in advance via bank account or paying by card.
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